Creta SupportAll help boards
Creta Market Mobile
Creta Market on iOS and Android.
Getting started
- What is Creta Market?Most asked
- Do I need an account? What can I do without one?Most asked
- What do I need before I can bid?Most asked
- Which phones does the app run on?
- Where do I download it, and how do I know it is the real app?
- Is the app free? Can I buy crypto in it?
- Is the app available in my language?
Account & sign-in
- I forgot my account passwordMost asked
- How do I delete my account, and what happens to my data?Most asked
- How do I create an account?
- My verification code has not arrived
- It says “This account signs in with Google or Apple”
- It says my account has moved and I need a new password
- What happens when I sign out?
- I deleted my account by mistake — can I get it back?
Your wallet & security
- Should I create a new wallet or import one?Most asked
- Will Creta ever ask for my seed phrase or password?Most asked
- I forgot my wallet password — can you recover my wallet?Most asked
- What is a seed phrase, and how should I keep it?
- What are the wallet password rules, and is it my account password?
- I got a new phone, or reinstalled the app — where is my wallet?
- My phone was lost or stolen
- How do I turn on Face ID or fingerprint unlock?
- Why does the wallet keep locking?
- How do I view my seed phrase or a private key?
- How do I change my wallet password?
- Can I have more than one account?
- What does Reset wallet do?
- Is this the same wallet as the browser extension or the desktop app?
- Where are my keys stored, and what does Creta see?
Tokens, networks & sending
- What are CRETA and POL, and why do I need both?Most asked
- Which networks does the wallet support?
- How do I get CRETA or POL into the wallet?
- A token I own is not showing
- Why is there no dollar value next to my balance?
- How do I send tokens?
- I sent to the wrong address — can it be reversed?
- It says “Not enough POL for fees”, but I have plenty of the token
- Someone sent me tokens on another network and they have not arrived
- Why does the app want my camera?
- The scanner says the code is not a wallet address
- Can I send to several people at once?
- How do I send an NFT?
- What are token approvals, and how do I revoke them?
- My transaction has been pending for a long time
Buying at auction
- How does buying work — is there a “buy now”?Most asked
- I was outbid — where is my CRETA?Most asked
- I won an auction — how do I get the NFT?Most asked
- How do I place a bid?
- How much can I bid?
- It says the market trades on Polygon and my wallet is on another network
- Can I cancel or lower my bid?
- Where do I see my bids, wins and history?
- How do I search the market?
- Can I buy from Drops or mint my own NFT in the app?
Selling your NFTs
Notifications, privacy & troubleshooting
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