How do I contact Creta?

Q: How do I contact Creta?

Use the contact form — Contact in the header, or creta.world/contact . Give your name, an email address we can reply to, the topic that fits best and a description of what you need. The reply comes by email, so an address you actually read matters more than anything else on the form. Two things make an answer faster: say which app or page you were on, and what you did just before the problem appeared. A screenshot of an error message is worth a paragraph of description. Never include your password, a login code, a recovery phrase or a private key. We do not need them, and a support message is not a safe place for them. The form accepts up to three messages an hour from one email address. If you are told to wait, your earlier messages did arrive — sending again will not speed anything up.

Question

Accepted Answer

Use the contact form — Contact in the header, or creta.world/contact. Give your name, an email address we can reply to, the topic that fits best and a description of what you need. The reply comes by email, so an address you actually read matters more than anything else on the form.

Two things make an answer faster: say which app or page you were on, and what you did just before the problem appeared. A screenshot of an error message is worth a paragraph of description.

Never include your password, a login code, a recovery phrase or a private key. We do not need them, and a support message is not a safe place for them.

The form accepts up to three messages an hour from one email address. If you are told to wait, your earlier messages did arrive — sending again will not speed anything up.

How do I contact Creta?

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