Will Creta ever ask for my seed phrase or password?

Never. Not by email, chat, phone, social media, support reply or form. No one at Creta needs them to help you, and no problem is fixed by handing them over.

Anyone who asks for them is trying to steal from you. Treat all of these as fraud:

• A “support agent” who messages you first, especially after you posted about a problem.
• A site or form asking you to “validate”, “sync” or “restore” your wallet.
• An offer to fix a stuck transaction, recover funds or release an airdrop in exchange for your phrase or key.
• Pressure to act within minutes.

If you have shared your phrase, create a new wallet and move everything to it immediately. Changing your password does not help, because the phrase controls the funds.