크레타 고객지원It says the game is not available for my platform
아직 한국어로 제공되지 않아 원문으로 표시됩니다. 위 메뉴에서 번역할 수 있습니다.
That means no build of this game exists for the operating system you are running the launcher on — the developer has not published one, or has not published one yet.
It is not a fault with your account, and it is not something support can switch on. If you own the game on another platform, it stays yours there. Games list the platforms they support on their store page, so it is worth checking that before buying on a new machine.