How do refunds work?

A purchase can be put forward for a refund while both of these are still true:

• it was bought less than 14 days ago, and
• you have played it for less than 2 hours.

Open the purchase under Account → Transactions, choose to request a refund, and pick a reason. The page tells you plainly if the purchase no longer qualifies and why.

Requesting is not the same as being refunded: a person reviews every request, and the money is returned as a separate step afterwards. One request per purchase — if a request is turned down you can submit a new one, but an open or approved request blocks another.

Free titles cannot be refunded, since nothing was paid, and consumable DLC is excluded — the answer on DLC below has the detail.